SAP CRM Training

SAP CRM Training

Prism Technologies delivers SAP CRM Training in Bangalore Delhi Chennai Hyderabad & also in Mumbai Pune India. We also deliver SAP CRM Training in Delhi Kolkata & also in Noida Gurgaon Goa Ahmedabad Nagpur Baroda Surat Rajkot Nasik Kochi Mysore etc..

We provide SAP CRM Training in Mumbai Hyderabad India.

We also provide SAP CRM Training in Bangalore Pune Delhi.

 

SAP CRM Training Course :

SAP CRM Training : 7.0 Overview

  • SAP CRM – The complete solution
  • CRM architecture & Component integration
  • Careers @ SAP CRM 7.0
  • SAP SD and CRM Integration

 

Master Data

  • Organizational Mgmt in SAP CRM
  • Territory Mangement
  • Business Partners
  • Products
  • Product Catlogs
  • Installed Base Mangement
  • Warranty Management
  • Solution Database

 

Basic Functions

  • Transactions
  • Date Management
  • Text Management
  • Pricing
  • Billing
  • Free Goods
  • Product Configuration
  • Output configuration
  • actions
  • Business workflow
  • UI framwork and Configuration
  • Credit Management
  • Multi Level Categoration
  • Funds Management
  • Cliams Management
  • CRM Marketing
  • Solution Overview of Marketing
  • Campaign Management
  • Key figure planning
  • Lead Management
  • Marketing Calendar
  • Personalized Mail
  • Segmentation
  • List Management
  • Bounce Management

 

CRM Sales(Sales Force AutomationSFA)

  • account Planiing
  • Activity management
  • Oppurtunity Management
  • Pipeline Performance Management
  • Quotation and order Management
  • Outline ageements in CRM Sales
  • Availiability Check
  • Taxes
  • Rebate Processing

 

CRM Service

  • Solution Overview of Service
  • Service Contract Management
  • Warranty Management
  • Product Service Letters
  • Service Orders and Quotation
  • Web Requests
  • Complaints and Returns
  • In House repair orders
  • Service resource Planning
  • Case Management
  • Service Confirmations

 

CRM Interaction Center

  • IC in Marketing
  • IC in Sales
  • IC in Service

 

CRM Field (Mobile)

CRM Webchannel

  • CRM Webchannel B2B
  • CRM Webchannle B2C
  • Internet customer Self Service (ICSS)

 

Scenarios in CRM

Marketing Scenarios

 

  • Campaign Management
  • Segmentation

 

Sales Scenarios

  • Lead to Cash
  • Service Scenarios
  • Service Order Management

 

CRM General

  • ACE
  • Email
  • Work List
  • Template Designer
  • Survey Tool

CRM Technical Topics

  • Software Agent Framework
  • Easy Enhancement Workbench
  • Rule Builder, Rule Modeler

CRM Project management

  • Solution Manager
  • Project Management In CRM
  • Resume Guidance
  • FAQs
  • Mock Interviews

 

Kindly contact us for more details.

Please browse further for other SAP Courses

 

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